With so many Heating and air conditioning companies out there, you should know why you should choose Cold Craft, Inc.
Cold Craft works on residential and commercial properties and that means that they are more sophisticated than the residential or commercial only shops. There is technology in both areas that cross over and best practices that can be benchmarked from one to the other. Cold Craft has also been in business for the last 20 years and although we are a specialty shop we have a network of quality professionals that perform other home improvement work such as plumbing, electrical and even real estate professionals. See our Partners section of our website for a partial list.
Cold Craft has Values, Vision and Purpose documents that we created with input from the employees, share with the employees ans we work by these values. So the employees not only helped formulate them but believe in them.
Sharing best practices and safety information during the weekly meetings is one of the secrets to our success. This is where we improve quality. For topics of the Safety Meetings click here.
In addition to the Safety Meetings once a week we also have technical training on items such as known issues with servicing specific furnaces, installation techniques with specific brands and models, ice machine information, etc.
Truck inspections are often conducted at these meetings by pulling a technician's name randomly so our trucks need to pass our stocking and appearance standards. All techs participate in the inspections to see if there are things that they can model their vehicle after - in terms of storage of items on the truck, safety items or organization of paperwork.
Tech Challenges are fun ways for our techs to show their knowledge. Our techs are Nate Certified so they need to stay sharp by challenging each other. The President of the company, Kent Penning is partly responsible for the atmosphere of learning from his experience teaching heating/air conditioning and refrigeration at San Jose City College. The other members of the team conduct the learning sessions to make the material as pertinent as possible.
We pride ourselves in being proactive in the installation and service aspects of furnace/air conditioning installation that matter. These include safety, technical excellence, doing it right the first time and customer experience. Contact us for any heating or air conditioning/refrigeration needs you have.
Cold Craft, Inc. 408.374.7292
